why no support?!?

[kbdesigns]

I emailed support about I'm having with the installation of kray2.0 into lw9.6 I emailed them 3 days ago, and have not received a response. Kray had no problem taking my money for this plug-in, but can't seem to give support. What gives. The sad part is I can't get a refund.

[Janusz Biela]

I emailed support about I'm having with the installation of kray2.0 into lw9.6 I emailed them 3 days ago, and have not received a response. Kray had no problem taking my money for this plug-in, but can't seem to give support. What gives. The sad part is I can't get a refund.

Please Skype me: johny_quick and show problem

[gtanski]

Sorry for the delay. I had no time yesterday to answer all emails. I hope you did get solution for your problem now.

Can we post issue you had here in this thread for other users that can have similar problem in the future?

[kbdesigns]

here is the errors I get when I try to render something with kray.

error I get when I click on render frame

error I get when I click on render frame

I don't know what to do.

[Janusz Biela]

Please go to http://www.kraytracing.com/joomla/download and login.
Download Your Unlock key.

[geo_n]

You need to put your unlock key in Utilities>additional>kray license tool

[kbdesigns]

Please go to http://www.kraytracing.com/joomla/download and login.
Download Your Unlock key.

Hi Johny_quick. There is a code next to the plug-in, and a download button under it to download the zip. There is no key file in the zip. There is a KrayGoToURL link which brings me back to the page to download the plug-in again.

[kbdesigns]

You need to put your unlock key in Utilities>additional>kray license tool

How do I put my unlock key in utilities>additional>kray licence tool. I never got the license tool in the zip file. I downloaded all the zip files available to me. there wasn't any license tool in any of the archives.

[kbdesigns]

I finally got it. Thanks. Now let's see if I can get it to work in lw8.0

[kbdesigns]

I got it to work in lw8.0 Now I've got some tweaking to do. I'll be reading the manual all night. Thanks again.